| Event Profile | |
| Class/ Online | Classroom |
| Date | 10 November 2026 |
| Time | 9am to 5pm |
| Venue | Holiday Inn Atrium Singapore (Halal Certified) 317 Outram Road Singapore 169075 |
| Fee | 9% GST will apply SGD 550.003 & above: SGD530.00 each For Member SGD 522.5 3 & above: SGD503.5 each |
| Note | Two tea breaks and buffet lunch will be served. Limited complimentary car parking coupons are available upon request. |
| Other Date(s) | 1) 26 Jun 2026 2) 21 Sep 2026 |
| Trainer | |
| Activity | |
| You may reach us via T: 6204 6214 E: info@ccisg.com Alternatively, you may send below details to register Contact Person Company (optional), Name, Job Title, Mailing Address, Tel, Email Participant(s) Name, Job Title, Email | |
Difficult conversations are unavoidable in the workplace. Giving feedback, addressing conflict, or pushing back professionally can feel high-stakes and uncomfortable. This 1-day workshop equips participants with practical strategies to navigate these conversations confidently and humanely.
Using the L.U.M.I.N.A™ Framework, participants learn to listen, understand, influence, and align for action, turning challenging discussions into opportunities for trust and collaboration.
Using the L.U.M.I.N.A™ Framework, participants learn to listen, understand, influence, and align for action, turning challenging discussions into opportunities for trust and collaboration.
Objective
By the end of the workshop, participants will be able to:
• Approach difficult conversations with clarity, calm, and confidence
• Communicate honestly while maintaining trust and relationships
• Influence outcomes without aggression or fear
• Apply practical strategies to navigate conflict and high-stakes discussions
• Approach difficult conversations with clarity, calm, and confidence
• Communicate honestly while maintaining trust and relationships
• Influence outcomes without aggression or fear
• Apply practical strategies to navigate conflict and high-stakes discussions
Outline
Module 1: The Art of Conversations That Count
• Recognize common challenges and emotional barriers
Module 2: Introducing the L.U.M.I.N.A™ Framework
A practical tool to communicate with clarity, connection, and influence
• L – Listen Actively
• U – Understand Perspectives
• M – Mirror & Acknowledge
• I – Influence with Intention
• N – Navigate Conversations
• A – Align for Action
Module 3: Practical Application & Role Plays
• Develop a personal strategy for approaching real-life difficult conversations with confidence
• Learn how to anticipate reactions, manage emotional triggers, and maintain composure under pressure
Module 4: Closing & Action Planning
• Apply L.U.M.I.N.A™ to real workplace scenarios
• Apply techniques to turn challenging conversations into opportunities for stronger relationships and trust
• Build a toolkit to influence outcomes, foster collaboration, and maintain credibility long-term
Key Takeaway
• Walk away with a simple, memorable L.U.M.I.N.A™ framework for handling difficult conversations
• Receive a workbook with exercises and tips to apply the framework immediately
• Gain practical skills to manage conflict calmly and confidently
• Learn to preserve and strengthen relationships while addressing challenging issues
• Build techniques to influence outcomes, foster collaboration, and maintain credibility
• Apply the framework beyond work to improve personal relationships and communication
• Recognize common challenges and emotional barriers
Module 2: Introducing the L.U.M.I.N.A™ Framework
A practical tool to communicate with clarity, connection, and influence
• L – Listen Actively
• U – Understand Perspectives
• M – Mirror & Acknowledge
• I – Influence with Intention
• N – Navigate Conversations
• A – Align for Action
Module 3: Practical Application & Role Plays
• Develop a personal strategy for approaching real-life difficult conversations with confidence
• Learn how to anticipate reactions, manage emotional triggers, and maintain composure under pressure
Module 4: Closing & Action Planning
• Apply L.U.M.I.N.A™ to real workplace scenarios
• Apply techniques to turn challenging conversations into opportunities for stronger relationships and trust
• Build a toolkit to influence outcomes, foster collaboration, and maintain credibility long-term
Key Takeaway
• Walk away with a simple, memorable L.U.M.I.N.A™ framework for handling difficult conversations
• Receive a workbook with exercises and tips to apply the framework immediately
• Gain practical skills to manage conflict calmly and confidently
• Learn to preserve and strengthen relationships while addressing challenging issues
• Build techniques to influence outcomes, foster collaboration, and maintain credibility
• Apply the framework beyond work to improve personal relationships and communication
Who should attend
• Working professionals at all levels
• Individuals who want to communicate more clearly and confidently
• Anyone looking to improve how they express ideas, influence others, and present themselves at work
• Individuals who want to communicate more clearly and confidently
• Anyone looking to improve how they express ideas, influence others, and present themselves at work
Methodology
• Experiential Learning: Real-play scenarios, peer coaching, and guided facilitation
• Self-Discovery: Gain insights into your communication habits and blind spots
• Practical Framework: Apply the L.U.M.I.N.A™ Framework for immediate use at work
• Self-Discovery: Gain insights into your communication habits and blind spots
• Practical Framework: Apply the L.U.M.I.N.A™ Framework for immediate use at work
Testimonial
"Great lively session with Hazel who was very knowledgeable on the subject ."
"Wonderful session. Definitely a need to level up your communication skills."
"I’ve always been a very socially awkward person who tended to avoid people but this workshop helped me to step out of my comfort zone and allowed me to discover that I wasn’t that bad at speaking to a large audience or at interviews at all. I also learned more about myself in the process."
"Wonderful session. Definitely a need to level up your communication skills."
"I’ve always been a very socially awkward person who tended to avoid people but this workshop helped me to step out of my comfort zone and allowed me to discover that I wasn’t that bad at speaking to a large audience or at interviews at all. I also learned more about myself in the process."
Hazel Tan's Profile
ICF-Associate Certified Coach | ACLP-Certified Trainer | Speaker
Hazel Tan brings over a decade of experience in corporate communications, public relations, and marketing, combined with her current work in coaching and training, to deliver highly practical and relevant workshops for working adults.
As Co-Creator of Growth Luminance, Hazel partners with organisations such as e2i and WSG to deliver programmes focused on workplace communication, mental resilience and personal effectiveness. She also serves as an Associate Coach with e2i, supporting jobseekers and professionals in career transitions, resume development and interview preparation. This ongoing engagement provides her with deep, real-time insight into the challenges faced by today’s workforce.
Hazel specialises in bridging communication skills with mindset and behaviour, helping participants not only express themselves clearly, but also navigate workplace dynamics with confidence and authenticity. Her workshops are highly experiential, incorporating real-play scenarios, guided facilitation, and practical tools such as her L.U.M.I.N.A™ Framework, which participants can apply immediately at work.
Known for her engaging, heartfelt delivery and strong facilitation presence, Hazel creates safe and impactful learning environments that enable meaningful growth and lasting behavioural change.
Areas of Expertise:
Workplace Communication | Difficult Conversations | Mental Resilience | Personal Effectiveness | Career Development
Hazel Tan brings over a decade of experience in corporate communications, public relations, and marketing, combined with her current work in coaching and training, to deliver highly practical and relevant workshops for working adults.
As Co-Creator of Growth Luminance, Hazel partners with organisations such as e2i and WSG to deliver programmes focused on workplace communication, mental resilience and personal effectiveness. She also serves as an Associate Coach with e2i, supporting jobseekers and professionals in career transitions, resume development and interview preparation. This ongoing engagement provides her with deep, real-time insight into the challenges faced by today’s workforce.
Hazel specialises in bridging communication skills with mindset and behaviour, helping participants not only express themselves clearly, but also navigate workplace dynamics with confidence and authenticity. Her workshops are highly experiential, incorporating real-play scenarios, guided facilitation, and practical tools such as her L.U.M.I.N.A™ Framework, which participants can apply immediately at work.
Known for her engaging, heartfelt delivery and strong facilitation presence, Hazel creates safe and impactful learning environments that enable meaningful growth and lasting behavioural change.
Areas of Expertise:
Workplace Communication | Difficult Conversations | Mental Resilience | Personal Effectiveness | Career Development
