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Coaching for Peak Performance

This intensive performance coaching course highlights the importance of coaching skills at work in adapting to improving service and work performance, discovering new learning as well as insights. Therefore, the effective utilization of the GLOW framework and NLP technology from the training becomes a vital and powerful advantage for increased productivity as well as professional satisfaction.

Objective

By the end of the course, participants will be able to

• Know the importance of effective coaching and its necessity to service, work quality and performance
• Identify and understanding the roles and responsibilities of quality coaches towards their staffs
• Utilize GLOW framework for various coaching strategies towards impactful results
• Reduce the barriers to coaching and increase its positive impact
• Lead and create instant rapport with the staff during the coaching interview
• Understand the process of coaching and the elements of constructive feedback
• Develop an effective coaching action plan that works for the staffs
• Improve on their unique coaching styles and employ customized solutions
• Enhance the esteem of individuals towards their profession with empathy and questions facilitation
• Appreciate the functions of coaching at the workplace and its applications
• Help their staffs gain greater insights and facilitate service performance breakthroughs
• Use the techniques and concepts to improve their communication and coaching
• Handle coaching effectively and professionally while maintaining mutual respect and integrity
• Inspire and empower the team towards higher productivity through performance coaching

Outline

• The Need and Importance for Coaching and its Application to the Workplace Performance
• Identifying and Understanding the Coaches Role and Responsibilities in Improving Service and Performance
• The Process of Coaching to Create Breakthroughs in Service and Performance
• The GROW Model and Cycle
• How to Interview Create Breakthrough Service and Improve Performance?
• Overcoming the Barriers of Performance Coaching
• Improving on Coaching Styles by Giving Constructive and Purposeful Feedback
• Problem Identification and Solving of various Issues during coaching interviews
• Using Empathy and Questions Facilitation towards Goals Attainment for Service and Intended Performance
• Coaching Interview Communication Skills for Change and Improvement

Methodology

The course will:

• include realistic role-play sessions and other experiential activities to make learning more effective, practical and real
• include interactive tools to “probe the comfort zone” for deeper reflection and in-depth understanding
• employ powerful accelerated learning to heighten motivation, boost learning capability and awareness of skills acquired.
• utilize proven dynamic presentation techniques to make the session very interesting to increase knowledge and enhance learning enjoyment
• include group discussions, actual case examples, feedback from individuals and whole group as well as trainer’s customized guidance to maximize the participants’ learning abilities for real-life applications

Profile of Wekie Tay

WEKIE TAY BA (Sociology and Economics), Distinguished Toastmaster (highest award in public speaking), Prof. Cert. Criminology and Behavioral Psychology, Cert. Counseling Psychology
Winner of over 247 national and regional Public Speaking Contests and Awards
Multiple-times Singapore National Impromptu Speech Champion
Multiple-times Division International Speech Champion
Multiple-times Division Speech Evaluation Champion
Multiple-times Division Impromptu Speech Champion
Multiple-times Division Humorous Speech Champion
Group Facilitator, Our Singapore Conversations
Neuro-Linguistic Programming Trainer (USA), NLP Master Practitioner
Design Human Engineering Practitioner (USA)
Mind Mastery Practitioner (Australia)
Certified Mental Toughness Coach (USA)
Certified Mental Toughness Facilitator
Certified Stress Management Consultant
Certified Neuroscience Coach
American Management Association Certified Trainer
NUS Outstanding Young Alumni Award Winner
Contributing Co-Author of International Book Award Winner, ‘Heart of a Toastmaster’
Co-Author, ‘The DNA of Success Stories:
How to Maximize Success in Your Life’
Workplace Expert and Co-Host, SPH Radio podcast series, ‘Workplace Take 2!’

Wekie Tay is a highly sought-after public speaker, regional trainer, and achievement coach with over 35 years of experience, having trained over 110,000 individuals across Singapore, the USA, and Asia. Specializing in professional excellence, leadership, communication, and motivation, he has conducted impactful sessions for diverse audiences and industries.

A Certified NLP Trainer, Distinguished Toastmaster, and Mental Toughness Coach, Wekie has won over 240 public speaking awards and held numerous leadership roles in training and Toastmasters. He co-authored the international bestseller The DNA of Success Stories and contributed to Heart of a Toastmaster, an award-winning book.

Fluent in Mandarin and English, Wekie has been featured in major media such as The Straits Times, LianHe ZaoBao, and SPH Radio, where he co-hosted the podcast Workplace Take 2!. He holds credentials in counseling psychology, criminology, and stress management, and regularly works with organizations to boost sales, leadership, and communication performance.

Wekie is passionate about helping others excel beyond excellence through dynamic, real-world training and mentorship.