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Coaching skills for all moments

Straight to the point coaching

Coaching is becoming an essential skill for every manager. There are many benefits — coaching helps the manager to raise the performance of their team members and enable the manager to deliver even better results.

Time is always a premium and it is difficult for a manager to find time to coach, especially given the increasing demands on his or her time. What this means is the manager must learn how to coach using the least amount of time.

In Coaching for All Moments, you will learn just that — how to go straight to the point and not waste time going around the issue. By learning the techniques, you would be able to have more opportunities coaching your people without ‘burning away’ too much of your time.

All participants will receive a valuable book "Coaching In The Moment - How busy leaders can make more impact with less time". Authored by Tan Swee Heng, the book contains practical coaching skills that you can use. There are also 150 coaching questions that you can refer to. The book is retailing at $30 at Kinokuniya book stores and Amazon.

Objective

Outline

• Learn from an ICF Professional Coach, leadership trainer and author who has helped many organisations and leaders with their coaching skills.
• Learn the importance of coaching in today’s context of volatility, uncertainty, complexity and ambiguity (VUCA) and the multi-generation and diverse workplace
• How is coaching different from the other managerial roles
• When are all the coaching moments?
• The 5 essential coaching skills
• Moments using the GROW coaching approach
• Moments for Solution-Focused approach
• Moments for Action-Reflection-Learning approach
• Coaching in the Moment
• Practice, practice and practice

Outcomes:

• A more effective leader and manager who is able to use coaching skills to develop his or her people while at work
• Higher employee engagement and a motivated team

Who should attend

Managers, team leaders and supervisors who want to coach for all moments and who want to develop a coaching style of leadership

Methodology

Participants will experience a highly interactive and open workshop with a variety of active learning methodology such as:

• Experiential activities and reflective learning
• Group discussion and sharing of real cases and live examples
• Role play, exercises and team coaching
• Bite-sized learning, followed by application and practice

Testimonials

An engaging, lively and humorous facilitator who is able to draw out the participants and connect them with the learning points, leaving them feeling equipped and recharged.
TUI Travel plc, Asia

Very enjoyable programme with very tangible and actionable outcomes. Very engaging and relevant to our particular business. Delivery style was perfect for the group.
Sto South East Asia

I was really impressed by the sincerity and passion you had for sharing your knowledge. You are one of those rare trainers who teach from the heart
Crowe Horwath International

I have attended Swee Heng's training workshop and 1:1 coaching as a participant. His passion and competence in developing others is evident. Using an active interactive style, he is clear and patient in enabling participants to learn skills and tools that can be applied to our challenges.
Informatics Singapore

I have already seen many positives that my manager has taken from the course and it has certainly strengthened her confidence in the role she is performing. Great job, Swee Heng. Very inspiring and real!
Elsevier Asia Pacific

Profile of Tan Swee Heng

Tan Swee Heng is a highly engaging and interactive Shared Leadership Team Coach, recognized for his expertise in coaching leaders, teams, and organizations to embrace shared leadership, drive transformative change, and advance sustainability for the planet. He is the author of the widely acclaimed book Coaching In The Moment — How Busy Leaders Can Make More Impact with Less Time, and co-author of Shared Leadership Disciplines — A Better Way to Lead and Coach, both of which have made significant contributions to the field.

Swee Heng’s coaching and facilitation style is rooted in being fully present with his clients. He creates a safe, empowering space that fosters engagement and ownership of the coaching journey. His approach combines empathetic listening with insightful challenges, enabling clients to transcend limitations and unlock their fullest potential. As described by a senior executive from an international telecommunications company, “My appreciation to you as a quintessential coach with astute observation and listening capabilities, and importantly to motivate any individual to perform to their very best abilities.”

With over 31 years of senior leadership experience across three major organizations, Swee Heng brings deep insight and credibility to his work. From 2000 to 2010, he served as Asia Pacific Human Resource Director and a key member of the Regional Management Board for Reed Business, a division of RELX plc. He was previously the Head of Human Resources at Deloitte Singapore (1997–2000), and from 1979 to 1997, he held strategic and operational leadership roles in the Singapore Armed Forces.

Based in Singapore, Swee Heng is a Master Certified Coach (MCC) and holds the Advanced Certification in Team Coaching (ACTC) from the International Coach Federation (ICF), with over 3,000 coaching hours. He is also a certified Coach Supervisor and has strong experience in Shared Leadership and Sustainability Team Coaching. He has been in the coaching industry since 2010.

In addition to his professional contributions, Swee Heng serves on the Board of Council of the Singapore Institute of Management (SIM) Society—an organization founded in 1964 dedicated to developing leadership and management excellence.

Beyond his professional life, Swee Heng is deeply committed to personal well-being. He maintains a daily fitness and diet routine, treasures quiet time with God, and finds joy in cooking for his wife and two grown children. On weekends, he enjoys relaxing getaways with his wife of over 30 years in Johor Bahru, Malaysia—savoring good coffee, delicious food, and quality time together.