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Performance Feedback With The Right Touch
Transforming your performance reviews
Two typical challenges faced by leaders today are:
1) Almost nobody enjoys a performance review conversation. This includes the leaders themselves as well as their team members
2) There are persistent performance gaps in their team members and the leaders are exasperated at the lack of improvements
Performance review conversations will not go away. It allows the leader and the team members to know how they are tracking and to make timely adjustments where needed. Furthermore, the younger generations want more frequent feedback on how they are doing.
As a leader, your goal is to achieve results through a motivated and engaged team. Your ability to add positive energy and firmness to your performance review conversation will motivate your people to pull their own weight. Any slackers or under-performing team members may also be inspired by your positivity, rise to your expectations and make a turnaround in their performance. When you adjust the way you conduct your performance review conversations, you will experience a transformation in your results and relationships.
Two typical challenges faced by leaders today are:
1) Almost nobody enjoys a performance review conversation. This includes the leaders themselves as well as their team members
2) There are persistent performance gaps in their team members and the leaders are exasperated at the lack of improvements
Performance review conversations will not go away. It allows the leader and the team members to know how they are tracking and to make timely adjustments where needed. Furthermore, the younger generations want more frequent feedback on how they are doing.
As a leader, your goal is to achieve results through a motivated and engaged team. Your ability to add positive energy and firmness to your performance review conversation will motivate your people to pull their own weight. Any slackers or under-performing team members may also be inspired by your positivity, rise to your expectations and make a turnaround in their performance. When you adjust the way you conduct your performance review conversations, you will experience a transformation in your results and relationships.
Objective
- What do leaders and team members want in a performance review conversation
- Learning the right mindsets
- How to give recognition and motivate for well done
- How to give improvement feedback
- Learn a performance review conversation that creates impact and change
- How to manage a poor performer positively and firmly
Outline
- Learn from an ICF Professional Coach and leadership trainer who has helped many organisations and leaders to transform their performance review conversations.
- Learn what do leaders and their team members want in a performance review conversation
- Start with your mindsets — what mindsets would be good starting point for your conversation
- Look for the positives and say it
- How to give a constructive feedback that results in improvements
- Framework for an impactful performance review conversation
- Practice performance review conversation
- How to manage a poor performer positively and firmly
Outcomes:
- Stronger leader and manager who provides effective performance review regularly during the year
- A motivating leader who know how to provide performance feedback with the right touch
- Higher employee engagement and a motivated team
Who should attend
Managers, team leaders and supervisors who are expected to provide effective and regular performance feedback to their subordinates
Methodology
Participants will experience a highly interactive and open workshop with a variety of active learning methodology such as:
- Experiential activities and reflective learning
- Group discussion and sharing of real cases and live examples
- Role play, exercises and team coaching
- Bite-sized learning, followed by application and practice
Testimonials
An engaging, lively and humorous facilitator who is able to draw out the participants and connect them with the learning points, leaving them feeling equipped and recharged.
TUI Travel plc, Asia
Very enjoyable programme with very tangible and actionable outcomes. Very engaging and relevant to our particular business. Delivery style was perfect for the group.
Sto South East Asia
I was really impressed by the sincerity and passion you had for sharing your knowledge. You are one of those rare trainers who teach from the heart
Crowe Horwath International
I have attended Swee Heng's training workshop and 1:1 coaching as a participant. His passion and competence in developing others is evident. Using an active interactive style, he is clear and patient in enabling participants to learn skills and tools that can be applied to our challenges.
Informatics Singapore
I have already seen many positives that my manager has taken from the course and it has certainly strengthened her confidence in the role she is performing. Great job, Swee Heng. Very inspiring and real!
Elsevier Asia Pacific
TUI Travel plc, Asia
Very enjoyable programme with very tangible and actionable outcomes. Very engaging and relevant to our particular business. Delivery style was perfect for the group.
Sto South East Asia
I was really impressed by the sincerity and passion you had for sharing your knowledge. You are one of those rare trainers who teach from the heart
Crowe Horwath International
I have attended Swee Heng's training workshop and 1:1 coaching as a participant. His passion and competence in developing others is evident. Using an active interactive style, he is clear and patient in enabling participants to learn skills and tools that can be applied to our challenges.
Informatics Singapore
I have already seen many positives that my manager has taken from the course and it has certainly strengthened her confidence in the role she is performing. Great job, Swee Heng. Very inspiring and real!
Elsevier Asia Pacific
Profile of Tan Swee Heng
Tan Swee Heng is a highly engaging and interactive Shared Leadership Team Coach, recognized for his expertise in coaching leaders, teams, and organizations to embrace shared leadership, drive transformative change, and advance sustainability for the planet. He is the author of the widely acclaimed book Coaching In The Moment — How Busy Leaders Can Make More Impact with Less Time, and co-author of Shared Leadership Disciplines — A Better Way to Lead and Coach, both of which have made significant contributions to the field.
Swee Heng’s coaching and facilitation style is rooted in being fully present with his clients. He creates a safe, empowering space that fosters engagement and ownership of the coaching journey. His approach combines empathetic listening with insightful challenges, enabling clients to transcend limitations and unlock their fullest potential. As described by a senior executive from an international telecommunications company, “My appreciation to you as a quintessential coach with astute observation and listening capabilities, and importantly to motivate any individual to perform to their very best abilities.”
With over 31 years of senior leadership experience across three major organizations, Swee Heng brings deep insight and credibility to his work. From 2000 to 2010, he served as Asia Pacific Human Resource Director and a key member of the Regional Management Board for Reed Business, a division of RELX plc. He was previously the Head of Human Resources at Deloitte Singapore (1997–2000), and from 1979 to 1997, he held strategic and operational leadership roles in the Singapore Armed Forces.
Based in Singapore, Swee Heng is a Master Certified Coach (MCC) and holds the Advanced Certification in Team Coaching (ACTC) from the International Coach Federation (ICF), with over 3,000 coaching hours. He is also a certified Coach Supervisor and has strong experience in Shared Leadership and Sustainability Team Coaching. He has been in the coaching industry since 2010.
In addition to his professional contributions, Swee Heng serves on the Board of Council of the Singapore Institute of Management (SIM) Society—an organization founded in 1964 dedicated to developing leadership and management excellence.
Beyond his professional life, Swee Heng is deeply committed to personal well-being. He maintains a daily fitness and diet routine, treasures quiet time with God, and finds joy in cooking for his wife and two grown children. On weekends, he enjoys relaxing getaways with his wife of over 30 years in Johor Bahru, Malaysia—savoring good coffee, delicious food, and quality time together.
