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Solving problems right the first time

Any workplace will have problems to be solved. This is a good sign as a workplace is designed to solve problems and create solutions for their target markets.

The challenge faced by many employees is problems were not solved effectively and as a result, the problems recur or develop into new problems further down the line. In a time-strapped workplace, problems that are not effectively solved will result in re-work, frustrations and loss of productivity.

The aim of every employee is to solve problems right the first time. This will ensure everyone does not waste precious time, gets the job done well and move on with their other tasks.

Objective

Outline

• Learn from an ICF Professional Coach and leadership trainer who has helped many leaders and employees to solve their problems and make more effective decisions.
• Learn the problem solving process
• Importance of stakeholder management when solving problems
• Tools and techniques to understand the situation, analyse causes and exploring the solutions
• Tools and techniques to make more effective decisions
• Case study using a real-life situation
  to practice and apply the tools learned
• Experience sharing: The Do’s and Don’ts of problem solving and decision making

Outcomes:

• A more effective problem solver and decision maker
• Increased confidence to deal with problems and challenges that show up at work
• Overall job and career success as you will be more effective and successful in all your job roles

Who should attend

Methodology

Participants will experience a highly interactive and open workshop with a variety of active learning methodology such as:

• Experiential activities and reflective learning
• Group discussion and sharing of real cases and live examples
• Role play, exercises and team coaching
• Bite-sized learning, followed by application and practice

Testimonials

Solution - focused mindset, format, Grid analysis skills can be applied in course of works.
Trainer is very experience and friendly & knowledgeable.
National Environment Agency

The course provide clear concept and tools. The workshop is relevant and provide case study and sharing. Trainer is interesting and knowledgeable and and answer all questions. I have learnt valuable tools to implement at my work place and would likely advance my work quality. Even this is a one day workshop, I felt that there was much more to learn. Great Trainer! Passion for the subject.
Kulicke & Soffa Pte Ltd

An engaging, lively and humorous facilitator who is able to draw out the participants and connect them with the learning points, leaving them feeling equipped and recharged.
TUI Travel plc, Asia

Very enjoyable programme with very tangible and actionable outcomes. Very engaging and relevant to our particular business. Delivery style was perfect for the group.
Sto South East Asia

I was really impressed by the sincerity and passion you had for sharing your knowledge. You are one of those rare trainers who teach from the heart
Crowe Horwath International

I have attended Swee Heng's training workshop and 1:1 coaching as a participant. His passion and competence in developing others is evident. Using an active interactive style, he is clear and patient in enabling participants to learn skills and tools that can be applied to our challenges.
Informatics Singapore

I have already seen many positives that my manager has taken from the course and it has certainly strengthened her confidence in the role she is performing. Great job, Swee Heng. Very inspiring and real!
Elsevier Asia Pacific

Profile of Tan Swee Heng

Tan Swee Heng is a highly engaging and interactive Shared Leadership Team Coach, recognized for his expertise in coaching leaders, teams, and organizations to embrace shared leadership, drive transformative change, and advance sustainability for the planet. He is the author of the widely acclaimed book Coaching In The Moment — How Busy Leaders Can Make More Impact with Less Time, and co-author of Shared Leadership Disciplines — A Better Way to Lead and Coach, both of which have made significant contributions to the field.

Swee Heng’s coaching and facilitation style is rooted in being fully present with his clients. He creates a safe, empowering space that fosters engagement and ownership of the coaching journey. His approach combines empathetic listening with insightful challenges, enabling clients to transcend limitations and unlock their fullest potential. As described by a senior executive from an international telecommunications company, “My appreciation to you as a quintessential coach with astute observation and listening capabilities, and importantly to motivate any individual to perform to their very best abilities.”

With over 31 years of senior leadership experience across three major organizations, Swee Heng brings deep insight and credibility to his work. From 2000 to 2010, he served as Asia Pacific Human Resource Director and a key member of the Regional Management Board for Reed Business, a division of RELX plc. He was previously the Head of Human Resources at Deloitte Singapore (1997–2000), and from 1979 to 1997, he held strategic and operational leadership roles in the Singapore Armed Forces.

Based in Singapore, Swee Heng is a Master Certified Coach (MCC) and holds the Advanced Certification in Team Coaching (ACTC) from the International Coach Federation (ICF), with over 3,000 coaching hours. He is also a certified Coach Supervisor and has strong experience in Shared Leadership and Sustainability Team Coaching. He has been in the coaching industry since 2010.

In addition to his professional contributions, Swee Heng serves on the Board of Council of the Singapore Institute of Management (SIM) Society—an organization founded in 1964 dedicated to developing leadership and management excellence.

Beyond his professional life, Swee Heng is deeply committed to personal well-being. He maintains a daily fitness and diet routine, treasures quiet time with God, and finds joy in cooking for his wife and two grown children. On weekends, he enjoys relaxing getaways with his wife of over 30 years in Johor Bahru, Malaysia—savoring good coffee, delicious food, and quality time together.