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Speak up and engage others who are different from you
At the workplace, there are 2 common scenarios:
1) Some people are not speaking up at meetings and forums. They want to, but find there is something stopping them. This is only natural as some are inhibited for reasons such as having a quieter personality, out of habits, environment does not encourage speaking up or the lack of communication skills. There are also people who has no problem speaking up, but find that no one is listening to them.
2) Some people prefer to mix with like-minded people and do not know how to engage people who are different from them. They may also find such people "challenging" to interact and work with. For example, finding some people to be over-assertive or are too detailed and meticulous.
Speak up and engage others who are different from you. In this workshop, you will learn 10 techniques to speak up and be heard. You will also learn the 4 Social Style personalities that will help you to become more effective when communicating and working with diversity, especially when they are different from you in their Style.
1) Some people are not speaking up at meetings and forums. They want to, but find there is something stopping them. This is only natural as some are inhibited for reasons such as having a quieter personality, out of habits, environment does not encourage speaking up or the lack of communication skills. There are also people who has no problem speaking up, but find that no one is listening to them.
2) Some people prefer to mix with like-minded people and do not know how to engage people who are different from them. They may also find such people "challenging" to interact and work with. For example, finding some people to be over-assertive or are too detailed and meticulous.
Speak up and engage others who are different from you. In this workshop, you will learn 10 techniques to speak up and be heard. You will also learn the 4 Social Style personalities that will help you to become more effective when communicating and working with diversity, especially when they are different from you in their Style.
Objective
- Learn the 10 techniques to speak up and be heard
- Understand the 4 different Social Styles
- Know your own Social Style and how to identify others’ Style
- How to communicate effectively with people who has a different Style than yours
Outline
- Learn from an ICF Professional Coach and leadership trainer who has helped many employees to speak up, be heard and be more effective in their job roles
- You will learn 10 key techniques to help you to speak up clearly and confidently each time
- Learn the 4 Social Styles and identify your own Style, Style strengths and areas for improvement
- Learn how to identify the Social Styles of your colleagues and how to adjust and adapt your Style to others in order to better engage and interact with them
Outcomes:
- Improved communication and people skills because you are more aware and sensitive to Social Style differences
- More confident to speak up, be heard and be visible
- Stronger teams by knowing how to work with diversity
Who should attend
- Anyone who want to communicate effectively with people who are not of the same Social Style as them
- Anyone who want to speak up more and be heard, especially in a group setting
- Team managers who want to harness people diversity and differences and turn it into a team strength
Methodology
Participants will experience a highly interactive and open workshop with a variety of active learning methodology such as:
- Experiential activities and reflective learning
- Group discussion and sharing of real cases and live examples
- Role play, exercises and team coaching
- Bite-sized learning, followed by application and practice
Testimonials
Learnt essential words to use at work to achieve positive assertiveness, 4 different social groups characteristics. Venue is excellent. Objectives from the workshop has been met, examples and stories from trainer is insightful. Trainer is engaging and experienced. Examples from trainer can be personally related with good context. .
ARTC
Know myself better and know how to work with others The class is lively and engaging. Good notes for recall and reference. Trainer is very friendly
Central Christian Church
I have learnt to identify different characteristics of people. I can apply it when dealing with people in the course of my work. The workshop is good! Trainer is excellent!
State Courts
Trainer has mode the class really entertaining and also encourages application of his delivered subject matters in a cool manner. Everyone is comfortable to each other in this class.
ARTC
An engaging, lively and humorous facilitator who is able to draw out the participants and connect them with the learning points, leaving them feeling equipped and recharged.
TUI Travel plc, Asia
Very enjoyable programme with very tangible and actionable outcomes. Very engaging and relevant to our particular business. Delivery style was perfect for the group.
Sto South East Asia
I was really impressed by the sincerity and passion you had for sharing your knowledge. You are one of those rare trainers who teach from the heart
Crowe Horwath International
I have attended Swee Heng's training workshop and 1:1 coaching as a participant. His passion and competence in developing others is evident. Using an active interactive style, he is clear and patient in enabling participants to learn skills and tools that can be applied to our challenges.
Informatics Singapore
I have already seen many positives that my manager has taken from the course and it has certainly strengthened her confidence in the role she is performing. Great job, Swee Heng. Very inspiring and real!
Elsevier Asia Pacific
Overall the course is very positive and useful. The workshop is animated, practical, interesting and timely. Trainer is able to encourage all to participate and contribute to this fruitful workshop.
PPIS
The workshop is good. Trainer is able to engage every participant. Looking forward to see results by practising 10 actions to speak up more.
Central Christian Church
"Great job, Swee Heng. Very inspiring and real!".
Elsevier Malaysia
ARTC
Know myself better and know how to work with others The class is lively and engaging. Good notes for recall and reference. Trainer is very friendly
Central Christian Church
I have learnt to identify different characteristics of people. I can apply it when dealing with people in the course of my work. The workshop is good! Trainer is excellent!
State Courts
Trainer has mode the class really entertaining and also encourages application of his delivered subject matters in a cool manner. Everyone is comfortable to each other in this class.
ARTC
An engaging, lively and humorous facilitator who is able to draw out the participants and connect them with the learning points, leaving them feeling equipped and recharged.
TUI Travel plc, Asia
Very enjoyable programme with very tangible and actionable outcomes. Very engaging and relevant to our particular business. Delivery style was perfect for the group.
Sto South East Asia
I was really impressed by the sincerity and passion you had for sharing your knowledge. You are one of those rare trainers who teach from the heart
Crowe Horwath International
I have attended Swee Heng's training workshop and 1:1 coaching as a participant. His passion and competence in developing others is evident. Using an active interactive style, he is clear and patient in enabling participants to learn skills and tools that can be applied to our challenges.
Informatics Singapore
I have already seen many positives that my manager has taken from the course and it has certainly strengthened her confidence in the role she is performing. Great job, Swee Heng. Very inspiring and real!
Elsevier Asia Pacific
Overall the course is very positive and useful. The workshop is animated, practical, interesting and timely. Trainer is able to encourage all to participate and contribute to this fruitful workshop.
PPIS
The workshop is good. Trainer is able to engage every participant. Looking forward to see results by practising 10 actions to speak up more.
Central Christian Church
"Great job, Swee Heng. Very inspiring and real!".
Elsevier Malaysia
Profile of Tan Swee Heng
Tan Swee Heng is a highly engaging and interactive Shared Leadership Team Coach, recognized for his expertise in coaching leaders, teams, and organizations to embrace shared leadership, drive transformative change, and advance sustainability for the planet. He is the author of the widely acclaimed book Coaching In The Moment — How Busy Leaders Can Make More Impact with Less Time, and co-author of Shared Leadership Disciplines — A Better Way to Lead and Coach, both of which have made significant contributions to the field.
Swee Heng’s coaching and facilitation style is rooted in being fully present with his clients. He creates a safe, empowering space that fosters engagement and ownership of the coaching journey. His approach combines empathetic listening with insightful challenges, enabling clients to transcend limitations and unlock their fullest potential. As described by a senior executive from an international telecommunications company, “My appreciation to you as a quintessential coach with astute observation and listening capabilities, and importantly to motivate any individual to perform to their very best abilities.”
With over 31 years of senior leadership experience across three major organizations, Swee Heng brings deep insight and credibility to his work. From 2000 to 2010, he served as Asia Pacific Human Resource Director and a key member of the Regional Management Board for Reed Business, a division of RELX plc. He was previously the Head of Human Resources at Deloitte Singapore (1997–2000), and from 1979 to 1997, he held strategic and operational leadership roles in the Singapore Armed Forces.
Based in Singapore, Swee Heng is a Master Certified Coach (MCC) and holds the Advanced Certification in Team Coaching (ACTC) from the International Coach Federation (ICF), with over 3,000 coaching hours. He is also a certified Coach Supervisor and has strong experience in Shared Leadership and Sustainability Team Coaching. He has been in the coaching industry since 2010.
In addition to his professional contributions, Swee Heng serves on the Board of Council of the Singapore Institute of Management (SIM) Society—an organization founded in 1964 dedicated to developing leadership and management excellence.
Beyond his professional life, Swee Heng is deeply committed to personal well-being. He maintains a daily fitness and diet routine, treasures quiet time with God, and finds joy in cooking for his wife and two grown children. On weekends, he enjoys relaxing getaways with his wife of over 30 years in Johor Bahru, Malaysia—savoring good coffee, delicious food, and quality time together.
